Please Review These
Appointments & Cancellation Policy.
Weddings and Group Bookings
A 30% non-refundable deposit is required to be paid within 3 days of receiving your invoice, this then secures your booking time and date. You will receive confirmation of any money paid from deposits. An invoice will then be sent to you with the remaining balance, which is to be paid seven days prior to the date of the booking.
Changes to the group party
If the numbers of the bridal party are decreased 6 weeks before the wedding date, Wishbone & Comb will charge the original price to cover the loss of other bridal parties turned away for the same date.
Adding an additional Artist
Adding an additional artist(s) to your booking is £15 per artist.
Reschedulled Wedding Date due to Covid_19
If your wedding date is cancelled, due to the COVID-19 virus, we will be able to reschedule your booking and give you priority over available future dates, without additional charges.
If you need to cancel due to the Covid-19, deposits are non-refundable. We are able to transfer the booking onto a new date for you, or in certain circumstances transfer the deposit paid onto a gift voucher that can be redeemed at a later date for hair, makeup, nail or eyelash extension services, for another occasion.
A travel fee applies after the first 10 miles from the artists home address. This is calculated as a round trip journey, from the starting point of the artists home address to the location where the artist will be travelling to. Travel fee's also applies to trial bookings.
Travel To Location
Please ensure when giving location details to be accurate including flat/house number, street name, post code, location, and any further information that would be of assistance. The therapist cannot be made accountable for false information or wrong details given. The travel expenses are included in the price of the treatment for areas within Cardiff. If you live outside Cardiff a price will be arranged with you (a deposit may be required.)
You should receive a courteous text message stating that the artist is on route to your location prior to their arrival time.
Please be at your discussed venue/home address/work address at the time of your scheduled appointment to avoid disappointments such as delays or cancellations due to late arrivals. In such cases the therapist reserves the right to shorten a booking time or cancel a treatment.
Consultation Form & Allergies
It is your responsibility to ensure that the information provided on the consultation form is accurate and up to date. Please share with the therapist any allergy, Medication, Illness, Injury, or Condition that may or may not prevent you in having the treatment done. All Information is kept on record a year from your last visit. Information will not be shared or made public and is for the purpose so as not to put yourself or the therapist at risk.
Allergies & Precautions
If you do suffer from an allergy please contact us and we will do our utmost to check the manufacturer’s guidelines of ingredients for you and advise whether an alternative product/ treatment may be available for you instead.
Patch Tests for Eyelash Tinting & Eyebrow Tinting & Eyelash Extensions is compulsory up to 24 hour Prior to appointment.
Promotions, Discounts & Vouchers
All Offers/ Promotions are subject to availability. If you would like to receive student discount, you must be able to prove you are a current full-time student.
All Offers and Promotions can be withdrawn at any time. Combination treatments that offer a discounted rate cannot be split between appointments.
Recommend A Friend
Providing that your friend that was recommended has completed her treatment you will then be entitled to a 10% discount off your next treatment, with a maximum of 2 services booked at the discounted rate. No other promotions are Valid with the recommend a friend offer. (offer valid for nail & eyelash treatments only)
We do not offer refunds for any completed services. Wishbone & Comb is committed to your booking date and time, therefore we do not offer refunds once deposits are made, for change of mind or cancellations. However, if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.