Please Review These
Appointments & Cancellation Policy.
You should receive a courteous text message with confirmation of your booking and street address and time, on the day of the booking as a reminder of your appointment.
Please be at your home address/work address at the time of your scheduled appointment to avoid disappointments such as delays or cancellations due to late arrivals. In such cases the therapist reserves the right to shorten a booking time or cancel a treatment.
Travel within Cardiff is free. A travel fee applies for areas outside of Cardiff and a mileage fee of 0.45p per mile will be applied to your booking. This is calculated from as a round trip journey, from the starting point of CF11 0JS (Cardiff Bay) to the location where the therapist will be travelling to.
Travel To Location
Please ensure when giving location details to be accurate including flat/house number, street name, post code, location, and any further information that would be of assistance. The therapist cannot be made accountable for false information or wrong details given. The travel expenses are included in the price of the treatment for areas within Cardiff. If you live outside Cardiff a price will be arranged with you (a deposit may be required.)
A 30% non-refundable deposit is required to be paid within 3 days of receiving your invoice, this then secures your booking time and date.
Weddings and Group Bookings
A non-refundable 30% deposit is required in order to secure your preferred date and time. An invoice will then be sent to you with the remaining balance, which is to be paid seven days prior to the date of the booking.
Changes to the group party
If the numbers of the bridal party are decreased before the wedding date, Wishbone & Comb will charge the original price to cover the loss of other bridal parties turned away for the same date.
Consultation Form & Allergies
It is your responsibility to ensure that the information provided on the consultation form is accurate and up to date. Please share with the therapist any allergy, Medication, Illness, Injury, or Condition that may or may not prevent you in having the treatment done. All Information is kept on record a year from your last visit. Information will not be shared or made public and is for the purpose so as not to put yourself or the therapist at risk.
Allergies & Precautions
If you do suffer from an allergy please contact us and we will do our utmost to check the manufacturer’s guidelines of ingredients for you and advise whether an alternative product/ treatment may be available for you instead.
Patch Tests for Eyelash Tinting & Eyebrow Tinting & Flirties Lash Extensions is advisable 24 hour Prior to appointment
Promotions, Discounts & Vouchers
All Offers/ Promotions are subject to availability. If you would like to receive student discount, you must be able to prove you are a current full-time student.
All Offers and Promotions can be withdrawn at any time. Combination treatments that offer a discounted rate cannot be split between appointments.
Recommend A Friend
Providing that your friend that was recommended has completed her treatment you will then be entitled to a 10% discount off your next treatment, with a maximum of 2 services booked at the discounted rate. No other promotions are Valid with the recommend a friend offer.
We do not offer refunds for any completed services. Wishbone & Comb is committed to your booking date and time, therefore we do not offer refunds once deposits are made, for change of mind or cancellations. However, if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.